Sewing Machine Repair Classes    Repair Tools    Elna Parts    Bernina Parts
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Order Form: Fill in , print, enclose payment & mail.
NOTE: Please read important additional information about estimated shipping dates below
the form before you mail your order.

Machine make     Model #
Email address:     Phone #

Shipping address
Print exactly as you want the package addressed

Name:            
Street:            
City, state. zip
Country:-------

Item # Qty.
Description
Unit Price
Total
1. Subtotal
2. U.S. Shipping/handling. (Other Countries, please inquire)  $ 6.00
3. Missouri Residents only (Shipping address) Please Add 6.225% Sales Tax
Order Total (Add 1, 2 and 3)


Please read Estimated shipping dates below.
Mail your order to:


White Sewing Center
3972 Highway O             
Middle Brook, Mo. 63656

Contact me by phone or e-mail



NOTICE:

Orders arriving here after Friday 05/06/16 will be shipped the first week of June.

Thank you for your patience.

Ray White


Accepted Payment Methods

USA
Personal or business check, cashiers check or money order.

We do not accept paypal.
We do not accept credit cards.
We do not accept electronic bank transfers

NOTE: Packages mailed to destinations out of the U.S. may experience a slow delivery due to customs. Click here for more details.


CANADA
To our valued customers in Canada.

NOTE: All cheques or money orders from Canada must be made payable to Raymond White.
Cheques or money orders payable to White Sewing Center will delay shipping your order.

Payment in U.S. funds drawn on a U.S. bank:

1. International postal money orders payable in U.S. dollars.

2. Personal/business check drawn on a U.S. Bank payable in U.S. dollars.


*Payment in Canadian funds drawn on a Canadian bank:

*
For the convenience of our Canadian customers, we are now able to accept the following forms of payment in Canadian funds. To avoid delay in shipping your order, do not alter payment to U.S. $xx.xx
*1. Personal, business or certified bank cheques and money orders in Canadian funds.

*2. Canadian cash (at your risk)

* Payment with Canadian funds at the exchange rate of 1.45
Example:

 *Total order = U.S. $100.00 X 1.45 = C $145.00


We file accurate customs forms.
We do not accept paypal.
We do not accept credit cards.
We do not accept electronic bank transfers

We cannot assume responsibility for your country's customs charges, late delivery or loss of the package due to customs or the Post Office.


Other Countries:
VERY IMPORTANT! Click here BEFORE sending money.   Overseas orders.php

Estimated shipping dates.

Please allow the Post Office time to deliver your package before you call or send the "hurry up" e-mail.

The Post Office will likely deliver your package a day or two after you think it should arrive. I am a one man operation and unable to send unnessecary e-mails when your order arrives, another when it ships a day or two later, another when you send the "hurry up" mail and yet another when you e-mail to say the Post Office delivered your package the next day. In order to provide quick service to our customers, I will ship your order first, then I will try to answer your "hurry up" e-mail, most likely the day after your package has arrived.


90% of our items are shipped within 48 hours, however, there are times when I may be away from home.
Due to my frequent travel to teach sewing machine repair classes, I may be away from home and unable to ship your order immediately. Orders that are here when I return home will be processed and shipped soon as possible. Please allow 1 to 6 weeks for your order to arrive.


All I promise is I will do my best for you.

Questions about parts

If the part you need is listed: We most likely have it in stock and will ship soon as possible when your order is received.
If it is not listed: Due to time constraints, I am no longer able to research difficult to find parts and answer questions.


RETURN/REFUND POLICY:
Please contact us before returning items.

PARTS WARRANTY
Click here for our Parts Warranty
It is your responsibility to diagnose the problem with your machine.

Example: You ordered a foot control and you later found the motor was bad.

1. Mechanical parts (our error) may be returned for a full refund or exchange, within 7 days of receipt.
2. Mechanical parts (customer error) may be returned for exchange, within 7 days of receipt, less a 25% restocking fee.
Shipping and handling charges are not refundable.
3. We do not refund electronic items. Foot controls, motors, circuit boards, etc. are tested for proper operation before shipping. Please be aware an electrical short or other defective part in your sewing machine could destroy a new electronic part soon as power is applied. We have been forced to discontinue many new or used electronic parts we have tested and know are working when we ship it, then customers returning damaged parts for a refund due to amateur repair attempts. We cannot assume responsibility for things beyond our control. Sorry.
4. Instruction books and service manuals are not refundable.
5. We refund first class postage cost only, unless we pre-authorize priority or other more expensive methods.
6. All returns will require a return authorization number so I can give instructions how to return the package.      Failure to contact me BEFORE returning an item may result in additional postage cost for you.
7. Please check your order when you receive it. No refunds or exchanges after 30 days.
8. Restocking fee. Some of our customers order a part to test their machine and find they ordered the wrong part or they just decided to not repair the machine, after the part arrived. For example, they ordered a foot control, then later found their diagnosis was wrong and the motor was defective or the repair person found the repair was beyond their mechanical ability. I cannot be responsible for your diagnosis of the problem, nor accept the wasted time and expense of shipping parts back and forth for you to try.
Mechanical parts returned due to (customer error) may be exchanged or refunded, at our option, less a 25% restocking fee. The item must be returned in new condition at your expense. New or used parts are tested and examined for damage before shipping. Parts damaged by customer installation will not be exchanged or refunded.


Contact me

E-mail


Please allow the Post Office time to deliver your package before you send the "hurry up" e-mail. The Post Office will likely deliver your package a day or two after you think it should arrive.
I am a one man operation and unable to send unnessecary e-mails when your order arrives, another when it ships a day or two later, another when you send the "hurry up"mail and yet another when you e-mail to say the Post Office delivered the package the next day. In order to provide quick service to our customers, I will ship your order first, then I will try to answer the unnecessary "hurry up" e-mail, which will most likely be the day after your package has arrived.


Change your spam filters. Add my name to your address book BEFORE YOU E-MAIL ME. Include your phone number. Your ISP or your spam filter settings may reject my answer to you.

I do not fill in forms requesting permission to allow mail to be delivered to your mailbox. Add my name to your address book BEFORE you hit send.

Due to the increase in virus and spam, we may delete your mail if it does not have an acceptable subject line I can identify as a business transaction.


Acceptable subject lines are " ( Make and model number) Sewing machine" For Example: "Elna 62C Sewing machine".
Mail with a blank subject line or not related to a specific sewing machine subject, such as "question" or "no subject", may be deleted as possible spam or virus.

E-MAIL: -elnaman@whitesewingcenter.com

Please include copies of ALL previous correspondence with each new e-mail.

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Copyright © 2000-2016 Raymond F. White. All Rights Reserved.

Updated 05/02/16